Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and on time.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped, along with tracking information where available.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout before payment is completed.
We may offer:
- Standard Shipping
- Premium insured shipping
Delivery Timeframes
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–10 business days |
| Express Shipping | 1–5 business days |
| International Shipping | 7–21 business days |
Delivery times are estimates only and may vary due to factors beyond our control, including customs processing, weather conditions, or carrier delays.
International Shipping
We ship to selected international destinations.
Customers are responsible for any:
- Customs duties
- Import taxes
- VAT/GST charges
- Other government-imposed fees
These charges are not included in the product or shipping price and must be paid by the customer upon delivery if required.
Tracking Orders
Once your order has been shipped, you will receive tracking details via email.
Please allow up to 48 hours for tracking information to become active.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for delays or failed deliveries.
- Additional shipping fees may apply for re-delivery.
- Orders returned to us due to incorrect address information may incur re-shipping charges.
Lost or Delayed Shipments
While we work with reliable shipping carriers, we are not responsible for delays caused by:
- Weather conditions
- Customs inspections
- Carrier operational issues
- Other circumstances beyond our control
If your package appears lost, please contact us and we will assist in opening an investigation with the carrier.
Damaged Items
If your order arrives damaged:
- Contact us within 24 hours of delivery.
- Provide photographs of the damaged item and packaging.
- Include your order number.
We will review the claim and work toward an appropriate resolution.
Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on inventory availability or warehouse locations.
You will receive tracking information for each shipment where applicable.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: info.aureva02@gmail.com
Store Name: Aureva